Thanks to digital transformation, the IT landscape is changing faster than ever. IT infrastructure in most organizations is now heterogenous, hybrid and complex, and businesses have to find ways to adapt to these changes that are evident and can be predicted from a mile. In this quick post, we look at the top IT trends of 2020 that will influence businesses in numerous ways.

1. Automation

When it comes to cutting costs, automation will be the next big thing. A good example of that is chatbots – More companies are using chatbots now, to ensure availability for all clients. Automation is also going to rule some of the other things, such as data entry and marketing. How a company adopts automation is going to eventually determine their success in terms of digital transformation.

2. 5G Network

Many experts agree that 5G Network will be the ultimate trend in communication transformation. More companies are likely to adopt 5G in the next decade, and it would be an interesting phase for enterprises that are trying to expand and hire more people, even for remote work.

3. Artificial Intelligence (AI) and Machine Learning

It is believed that Artificial Intelligence (AI) and Machine Learning will change the way businesses operate. A good example of that would be chatbots (again!). Relying on machine learning, chatbots can now take up complex queries and change the way business interact with consumers. With AI, the data collected by chatbots can be used effectively for other things.

4. Cash-free world

Gone are times of asking for cash payments – This is the age of mobile, and it is likely to be that way. More businesses are likely to use services like PayPal and NetTeller, and many local mobile payment options are available in most growing countries. There are two major advantages of going cash-free – safer transactions, and reduced cost of each transaction.

5. Cybersecurity

Businesses will have to watch for cybersecurity measures, not just because they need to be compliant, but for their own good. Preventing security breaches is now the biggest concern, and how companies manage cybersecurity will tell a lot about their stance towards protecting customer data and sensitive information. In simpler words, the spending on cybersecurity is likely to increase.

Final word

Businesses are slowly realizing that IT trends are more than just about following the herd. It is more about leveraging the best technologies, to offer better services and products.